Services
AI WhatsApp Assistant
Most of your customers already message you on WhatsApp. An AI assistant answers the routine ones instantly, day or night.
The problem
WhatsApp is often the primary sales and support channel for Nigerian businesses, but it does not scale with a human alone. Repeated questions about price, availability, and order status pile up, staff have to context-switch constantly, and enquiries that arrive after hours simply wait until morning — sometimes losing the sale.
The approach
We build an AI-powered WhatsApp assistant connected to the WhatsApp Business API that handles common enquiries, walks customers through ordering or booking, and hands off to a human staff member for anything outside its scope — with a clear, honest handoff, not a broken loop.
What you get
- WhatsApp Business API setup and connection
- AI assistant scripted around your actual product/service enquiries and order flow
- Clear handoff logic to a human team member when needed
- Basic conversation analytics so you can see what customers actually ask
- Documentation and training for your team on managing the assistant
Process
Conversation mapping
We map the enquiries and order flows your team already handles most often on WhatsApp.
Assistant build
We build and script the assistant around real conversation patterns, not generic chatbot templates.
Testing
The assistant is tested against real customer phrasing before going live, including edge cases and handoff triggers.
Launch & handover
We connect it to your WhatsApp Business number and train your team on monitoring and adjusting it.
Tools & stack
Typical outcomes
- Faster response times on routine WhatsApp enquiries, including after hours
- Staff time freed from repetitive questions to focus on higher-value conversations
- A documented handoff path so complex enquiries still reach a human quickly
Frequently asked questions
Will it sound robotic or annoy customers?+
The assistant is scripted around your actual products and tone, not a generic template, and is built to hand off to a human quickly rather than trap customers in a loop.
Can it take orders directly?+
Yes, for straightforward order flows. More complex ordering (e.g. inventory-checked, multi-item) is scoped alongside our Custom Software or Inventory solutions.
Do we need the official WhatsApp Business API?+
For a reliable, scalable assistant, yes — we help set this up as part of the engagement rather than relying on an unofficial workaround.
Related services
Ready to talk about ai whatsapp assistant?
Book a free 15-minute consultation. Pricing for this service starts from ₦400,000, scoped to your needs.