Hospitality / Food Service
AI-Powered Restaurant Ordering System
A multi-location restaurant business
The challenge
Orders arrived through multiple channels — WhatsApp messages, phone calls, and in-person — and staff manually re-entered each one into the kitchen queue. Multi-item orders with modifications were frequently miswritten under pressure during busy periods, leading to kitchen errors and delayed service.
The approach
We mapped the actual structure of a typical order — items, quantities, modifications, delivery vs. pickup — and built an AI-assisted intake flow around real order patterns and phrasing customers actually use, rather than a rigid keyword-based bot that would break on natural language.
The solution
The AI ordering assistant now handles WhatsApp order intake directly, confirms multi-item orders with the customer before submission, and routes structured orders straight to the kitchen queue, with a clear handoff to staff for anything unusual or outside its scope.
Results
- Kitchen order errors from manual re-entry reduced significantly
- Multi-item WhatsApp orders processed correctly without staff re-transcription
- Order intake continued to function during peak periods without adding staff
Tech used
This engagement was delivered as part of our services.
Have a similar problem?
Start a project to talk through what a solution could look like for your business.